Healthfirst Interpreter - Bilingual Korean/English in Field Office, New York
The bilingual Korean - English Interpreter at Healthfirst will work in a managed long-term care plan (MLTCP) division who is responsible for supporting the Reassessment, Intake & Enrollment and Care Management Teams by providing translation services during home visits primarily within the five boroughs, but also including Long Island and Westchester. This position also provides assistance to Healthfirst staff during member phone calls, member and family meetings, facility visits and other venues as needed.
Translation services: Support the Healthfirst staff by interpreting the staff-to-member and member-to-staff conversation. Facilitate cross-cultural communication within allotted time for staff member and client
Provide Care Management support to members and their families. Respond to member questions and resolve minor problems as directed. Remain accessible and answer messages timely throughout the shift via Company issued Blackberry. Communicate appointment statuses and changes with team. Blackberry must be in your possession during core shift and properly charged 100% of the time
Assist with various departmental projects and/or tasks provided by department, such as, but not limited to:
Create member records (add to Org. list) in Uniform Assessment System (UAS) based on information received from Reassessment Nurse for new PHSP (Private Health Services Plan) member Intake and some occasional Senior Health Partners (SHP) & CompleteCare (CC).
Assist with the letters being sent to departmental printer from Care Teams and other Managed Service Organization (MSO) Partnerships (currently Montefiore & North Shore Long Island Jewish hospitals) by tracking type of letter, subject and other pertinent information using Excel.
Schedule home visit appointments that best accommodate member and map out itinerary based on geographic location for each employee. Appointment requests are received via email (Outlook) in a Microsoft Word Document and then scheduled using a shared Outlook calendar
Flexibility to work occasional overtime
Follow protocol and escalate situations to management appropriately
Contribute creative solutions and ownership of daily assignments for seamless communication and systematic completion of assignments. Engage in mastering the Divisions impact on HF and its members, as well as, product basics
Ensuring the Member Photo inbox is monitored and emptied. Update electronic medical records (EMR) with new photos
Bilingual in Korean and English
High school diploma or GED
Ability to travel around downstate New York which includes the 5 boroughs, Long Island, and Westchester.
In order to access the Uniform Assessment System (UAS), an unexpired NYS driver's license or NYS ID is required. If residing outside of NYS, the candidate must be able to obtain a NYS ID before commencement of employment.
Strong preference for candidates with access to a vehicle to travel around downstate NY
Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and in a call-center.
Customer experience such as a receptionist, in a call-center, or front desk information center.
Experience with geriatric or other frail populations including their caregivers or in a health care office.
Familiar with areas of NYC, Long Island, and/or lower Westchester.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.
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