Healthfirst Manager of Deployment & Analytics - Clinical Eligibility in Home Office, New York
The CE Manager of Deployment and Analytics is responsible for managing the end to end process of deploying field RNs to ensure timely UAS assessments are completed on our more than 20,000 MLTC members (including SHP, CompleteCare, PHSP, AE and FIDA). This individual will be tasked with planning, developing, and reviewing the work processes, tools, and KPIs needed to ensure timely and efficient assignment and scheduling to complete all UAS assessments. The individual will collect, analyze, validate and interpret data from multiple sources to construct narrative reports and KPIs to manage resource deployment, influence operations and business decisions.
Manage and create an high performing team to perform the scheduling and assignment duties
Review, monitor, and improve the scheduling and assignment process on an on-going basis
Manipulate, analyze and synthesize large data sets to drive business decisions.
Promote understanding of productivity trends and influence discussions and decisions to maintain productivity at needed levels. Create best practices within Clinical Eligibility for the scheduling and assignments process
Analyze and interpret impacts of scheduling, assignment, and coverage process changes
Interact with regularly with the leadership team of Clinical Eligibility – providing insight, delivering presentations, and detailed analyses.
Participate as a key stakeholder in implementation of a scheduling and assignment system
Identify opportunities for improvement/automation concerning recurring and ad hoc requests
Additional duties as assigned
- High School Diploma
Bachelor’s degree from an accredited institution
Relevant previous work experience
Ability to independently achieve objectives and resolve issues under ambiguous circumstances
Ability to lead and to provide insight and guidance to multiple stakeholders at Healthfirst
Previous exposure to Tableau (with the ability to execute level of detail calculations and parameter controls preferable), Microsoft Excel and Visio (with the ability to create pivot tables and perform v-lookups), Powerpoint, and Outlook
Knowledge of UAS related terms such as finalization and disenrollment
Knowledge of Medicaid and Medicare programs
Prior experience/exposure to systems implementations
Process management and process improvement experience
Prior supervisory or training experience
Strong presentation, communication, analytical data manipulation, and project management, critical thinking skills
Visual thinker who can bring their own unique ideas and perspectives to our team
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.
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