Healthfirst Manager of Deployment & Analytics - Clinical Eligibility in Home Office, New York


The CE Manager of Deployment and Analytics is responsible for managing the end to end process of deploying field RNs to ensure timely UAS assessments are completed on our more than 20,000 MLTC members (including SHP, CompleteCare, PHSP, AE and FIDA). This individual will be tasked with planning, developing, and reviewing the work processes, tools, and KPIs needed to ensure timely and efficient assignment and scheduling to complete all UAS assessments. The individual will collect, analyze, validate and interpret data from multiple sources to construct narrative reports and KPIs to manage resource deployment, influence operations and business decisions.

  • Manage and create an high performing team to perform the scheduling and assignment duties

  • Review, monitor, and improve the scheduling and assignment process on an on-going basis

  • Manipulate, analyze and synthesize large data sets to drive business decisions.

  • Promote understanding of productivity trends and influence discussions and decisions to maintain productivity at needed levels. Create best practices within Clinical Eligibility for the scheduling and assignments process

  • Analyze and interpret impacts of scheduling, assignment, and coverage process changes

  • Interact with regularly with the leadership team of Clinical Eligibility – providing insight, delivering presentations, and detailed analyses.

  • Participate as a key stakeholder in implementation of a scheduling and assignment system

  • Identify opportunities for improvement/automation concerning recurring and ad hoc requests

  • Additional duties as assigned

Minimum Qualifications:

  • High School Diploma

Preferred Qualifications:

  • Bachelor’s degree from an accredited institution

  • Relevant previous work experience

  • Ability to independently achieve objectives and resolve issues under ambiguous circumstances

  • Ability to lead and to provide insight and guidance to multiple stakeholders at Healthfirst

  • Previous exposure to Tableau (with the ability to execute level of detail calculations and parameter controls preferable), Microsoft Excel and Visio (with the ability to create pivot tables and perform v-lookups), Powerpoint, and Outlook

  • Knowledge of UAS related terms such as finalization and disenrollment

  • Knowledge of Medicaid and Medicare programs

  • Prior experience/exposure to systems implementations

  • Process management and process improvement experience

  • Prior supervisory or training experience

  • Strong presentation, communication, analytical data manipulation, and project management, critical thinking skills

  • Visual thinker who can bring their own unique ideas and perspectives to our team

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

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