Healthfirst Service Desk Technician in Lake Mary, Florida


Provide daily phone support for end users within Healthfirst. Focus will be on maintaining/monitoring queue's and providing first level support for password resets, basic troubleshooting and user instructions.

Documents resolutions and updates the knowledge base.

Alerts management on critical or reoccurring issues called into the Help Desk.

Participates in new hire orientation, office moves, PC/Laptop setup and configuration.

Strong interpersonal and customer service skills.

  • Ability to manage time effectively, multi-task and adapt to changes quickly in a fast moving environment.

  • Flexibility to work overtime and on weekends to support a 24x7 environment, holidays and at peak times.

  • Ability to troubleshoot and resolve technical problems over the phone which includes PC/Laptops in a Windows 7, Windows 10 network environment.

  • Experience with Microsoft Office applications and third party applications.

  • Has worked within a professional services firm or similar environment.

  • Technical experience or some exposure in some areas of pc internal networking and software including LAN, WAN.

  • Working experience with Word, Excel and Outlook skills.

  • Working experience with Windows 7, Windows 10, MS Office 2010, MS Office 2013 and MS Office 2016

  • Working experience with Active Directory.

  • Working experience with using a Trouble Ticketing (Service Now) system and a service management process.

  • High school degree from an accredited institution or GED

  • Preferred Associate's degree from an accredited institution. Completed coursework from an accredited college or university.

  • Preferred A+ Certification

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

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