Healthfirst Associate, Retention CoE in New York, New York


The Retention CoE Associate is responsible for managing and supporting various Retention initiatives. This includes research and member impact analysis for current and future retention strategies, monitoring campaign effectiveness and maintaining KPI for all campaigns across the entire Medicaid, Commercial, Medicare and Integrated Products market portfolios.

  • Support gathering of data across the entire Medicaid, Commercial, Medicare and Integrated Products market portfolios

  • Support creating, implementing and measuring retention strategy across all product lines

  • Assist in the identification for areas of improvement by reviewing member materials and listening to Member Services and vendor inbound calls across all product lines

  • Assist with vendor management activities by monitoring effectiveness of vendor programs

  • Help support monitoring and creating reports for ongoing member enrollment results

  • Assist with tracking outcomes and performing trend analysis on live outreaches across all product lines

  • Identify segments of high risk member dis-enrollments and assist with creating a proactive retention plan

  • Participate and assist with ad hoc projects, such as focus group studies, process improvement initiatives and program implementations when applicable

Minimum Qualifications:

  • Knowledge of health insurance or healthcare reform

  • Excellent written and verbal communication skills

  • Proficient in Microsoft Office: Excel to create reports, PowerPoint for presentations, Word to draft member communications, and Outlook to communicate efficiently with Healthfirst employees

Preferred Qualifications:

  • Bachelor’s degree from an accredited institution

  • Strong work ethic, attention to detail and commitment to developing quality work quickly

  • Ability to work independently, multi-task and prioritize multiple projects

  • Coursework in Healthcare Administration, Business, English, Communications and/or Mathematics

  • Must have the ability to manage time and prioritize workload in a manner that will ensure the completion of all projects to meet deadlines

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

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