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Healthfirst Director Enterprise Delivery Services (EDS) in New York, New York


The Director Enterprise Delivery Services, in support of their assigned strategic focus area develops, implements, and executes strategies to deliver on the Healthfirst strategic plan. This person has the responsibility to educate the company, suppliers and other invested parties on all technology, process and organization changes in his/her assigned focus area. This position plays a major role in the enterprise transformation of Healthfirst, and will oversee any on-going implementation or refinement after any launch or process improvement changes are released into the business. Will engage in a highly collaborative manner with our leaders and will partner to ensure the success of all change management efforts.

  • Lead various Healthfirst leadership and project teams in the development of the transformation blueprint needed to deliver the specific strategic objectives for the assigned focus area

  • Define/refine strategic imperatives for strategic focus area

  • Define the 1-5 year people, process and technology blueprint through cross-functional engagement

  • Create the dashboard and measurement criteria for blueprint success

  • Collaborate with respective functional operations owners to ensure the successful implementation of the defined roadmap

  • Identify and ensure required talent capabilities are understood and in place to support blueprint success

  • Create staffing plans to support future state

  • Create and deploy training and development strategies as needed

  • Guide change management planning and facilitation of change initiatives

  • Partner across the Enterprise Delivery Services leadership team to identify and highlight conflicts, risks, prioritization needs and interdependencies for leadership evaluation and prioritization

  • Performs all other duties as assigned

Minimum Qualifications:

  • Bachelor’s degree from an accredited institution

  • Experience in leading functions and/or project teams

  • Working experience on change management (software development or project management)

  • Experience using Microsoft Word, Excel and PowerPoint to create and edit documents/presentations and manipulate data

  • Expertise in relationship management across the business including, but not limited to, process and system design

Preferred Qualifications:

  • Master’s degree from an accredited institution

  • Experience researching and utilizing marketplace knowledge to define process and system enhancements needed to achieve competitive differentiation

  • Experience in developing and driving implementation of business strategies within the Healthcare industry

  • Experience with AGILE methodology

  • Experience implementing system upgrades/replacements in the healthcare industry (Managed Care Organization, Hospital, Pharmaceutical, etc…)

  • Industry work experience in Healthcare such as hospital, managed or long-term care, insurance, government or other healthcare agency

  • Knowledge of Department of Health (DOH) and Center for Medicare & Medicaid Services (CMS) regulations

  • Strong knowledge of health care processes: enrollment & billing, care management, and/or claims.

Compliance & Regulatory Responsibilities: N/A

License/Certification: N/A

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

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