Healthfirst Sr Application Developer, IVR in New York, New York
The Developer’s primary responsibilities are to analyze, design, implement and test customized software applications. The Developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications.
Duties and Responsibilities:
Participate in the design, development and delivery of solutions on IVR solution
Develop efficient and high performance call flows
Create unit tests to maximize code coverage and cover end to end business scenarios
Support existing architecture and code
Documents call flows and design as needed
Work with other teams to understand scope and design efficient solution
Collaborates within the Agile framework, fosters a team approach to software development and delivery
Ensure all code developed follows DevOps practices
3+ years of experience in IVR Call Flow, telephony and Speech Recognition experience
Ability to design call-flows from requirement documentation and workshops
Expert knowledge of 1 or more IVR development environment such as Genesys composer, Avaya AOD, Voice Objects / CXP etc
Working knowledge of IVR Environments and Operating Systems
Working knowledge of telephony technologies including call routing, SMS, VOIP
Understanding of APIs and web services
Bachelor's Degree or relevant experience
- Healthcare experience
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.
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