Healthfirst Sr Business Analyst in New York, New York


The Senior Business Analyst is responsible for business process review, data analysis and reporting as it relates to activities which ensure operational effectiveness. Incumbents will assist Management by coordinating workflow and working directly with Business Analysts, analyzing data, creating and maintaining reporting, recommending and supporting decision making with the goal of departmental improvement. The Senior Business Analyst is responsible for leading Business Analysts in accordance with regulatory, compliance and corporate requirements and analyzing reports to direct the supervision of inventory and performance management as well as business process/Ad hoc reporting and data analysis as it relates to activities which ensure operational effectiveness. Incumbents will assist Management by participating in and leading Business Analysts in creating, maintaining and analyzing reports and data, identifying useful information, recommending and supporting decision making with the goal of departmental improvement.

The Senior Business Analyst owns project goals by developing project plans, establishing deadlines, monitoring milestone completion, providing timely reporting of issues that impact progress and resolving conflicts. This includes documenting and prioritizing assignments.

Job Details:

  • Identify defects and improve departmental performance by supporting quality, operation efficiency and production goals

  • Communicate departmentally and interdepartmentally to recommend and request new concepts and/or modifications to existing workflow, system set up, tools and designs

  • Learn and evaluate new information, both technical and procedural, and then disseminate verbally and in writing to the Management Team and end-users of varying skill levels

  • Analyze and implement improvement opportunities for the department (automation, productivity, quality, deficiencies, etc.)

  • Review technical specifications to ensure the business requirements are adequately reflected in technical planning documents

  • Trend and compare analyses against departmental and corporate standards.

  • Develop and prepare effective reporting tools and statistical reports and provide ongoing maintenance for the department

  • Recommend changes to address deficiencies and/or further improve and streamline performance based on analysis findings

  • Responsible for the overall success of applicable testing, including results verification before Management team approval

  • Provide resource planning and resolution of issues that impede the test effort

  • Work with the IT Department in resolving important defects and ensuring the appropriate level of testing

  • Work directly with appropriate members of the department and other Healthfirst business units to understand project concepts, objectives and approach

  • Assess and prepare to address the operational impacts, workflow, and training issues of the assigned project(s)

  • Ensure post implementation accuracy

Minimum Qualifications:

  • Bachelor's degree from an accredited institution

  • Work in experience in the Analytics space

  • Proficiency in Excel analytics and reporting functionality (pivot tables, graphs, v-lookup, etc.)

  • Proficiency in mapping business processes and understanding processes across departments

  • Demonstrated ability to lead teams, exercise good judgment and work with independence and initiative as well as strong ability to work closely as a team member

  • Ability and willingness to handle increasing workload and responsibility

  • Experience with preparing and presenting to various level audiences

  • Excellent written, oral, and interpersonal communication skills

  • Experience identifying, documenting, and communicating business requirements

  • Research and analytical experience in examining problems and participation in implementing innovative solutions

  • Experience with manipulation of large data sets to assist with root-causing, trending and summarization of analysis

  • Ability to solve problems under time pressure, with frequent interruptions

  • Capability of multi-tasking including strong organizational and time management skills

Preferred Qualifications:

  • Master’s degree or higher from an accredited institution

  • Certifications such as PMP, Six Sigma Green Belt or LEAN.

  • Experience working in a Scaled Agile Framework (SAFe) environment.

  • Experience in managing or working on projects across multiple departments using an SDLC methodology and Agile/Scrum methodology.

  • Knowledge and/or experience with multiple Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pair Programming, Automated Testing

  • Healthcare industry experience (i.e. managed care organization, commercial health insurance plans, hospital, etc.)

  • Experience with application and/or systems implementations or upgrades.

  • Experience leading teams focusing on professional growth and development and organizational goals.

Compliance & Regulatory Responsibilities: Noted above

License/Certification: NA

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

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